

2 days
Workshop Duration
2nd December 22
Workshop Duration
300+
Satisfied Participants

Overview
To provide participants with essential service skills that maximize customer satisfaction and improve customer loyalty. The workshop will expose participants to an enlightened understanding of their role in the service chain, and build commitment to delivering superior service every time.
Who should do this program?
Customer Service Interfacing Professionals
Topics
This program is intended for people who:
Recovery analysis process
Qualities and attributes of an effective collector
Key activities and responsibilities of a collector
Strategies and implementation of a collection program
Steps to an effective collection program
Legal remedies
Debt restructuring

Date: 2nd December 22